Shipping, Warranty, Returns, Repairs

Shipping

Our preferred method of shipping is via UPS, 2-day delivery for a fee of $20.00.  All items are shipped fully insured.  Additional shipping fees may apply for delivery outside of the contiguous U.S. (AK & HI, International), overnight delivery, and delivery of non-jewelry or heavier items (such as tools and other materials).  

Warranty

Veberöd Gem Gallery warranties against defects in the workmanship and materials of our jewelry.  We offer:

  • A 5-year warranty on the original and custom made jewelry that we manufacture.  (This warranty does not extend to vintage, estate or antique jewelry that we sell.)

  • A 1-year warranty on repairs that we conduct in-house.

 

Our five-year warranty covers metal failure, broken solder joints or failure not caused by normal wear as determined by Veberöd Gem Gallery.  All gemstones can chip, crack, break or be lost due to wear, including diamonds.  Because of this, Veberöd Gem Gallery cannot warranty against any damage or loss of gemstones unless metal failure is the cause.  As much of our work includes one-of-a-kind gemstones we cannot guarantee a perfect match to an original stone, yet we will do our best to find the closest replacement.

 

Please note, the following criteria void our warranty:

  • If any jewelry work or adjustments on the item was performed by any jewelers other than us.

  • If a piece of our jewelry was purchased not from us but rather from a third-party seller.

 

If the item is covered by our five-year warranty, we will fix the issue at no extra cost.  If your item requires a repair not covered by warranty, we will provide an estimate and discuss with you before proceeding with any work.  

Returns and Exchange Policy

We want you to be satisfied!  Should you find that you are not absolutely in love with an item you've purchased, we offer refunds for up to 60-days of the original purchase date by the original client when accompanied with the sales receipt and and store credit for up to one year with a receipt.  All items being returned must be in the original condition with no damage or signs of wear and tear.  If you have concerns about workmanship, please see our Warranty.  

 

Special orders, completed layaways, modified and/or custom merchandise are non-returnable yet may be exchangeable at our discretion. Gift cards, gift certificates and reward card balances are not redeemable for cash.

Veberöd Gem Gallery and vgems.net provides you with two methods of returning an item:

Returns By Mail

Here are the basic steps:

  • If there is damage to an item upon delivery, call Veberöd Gem Gallery immediately at 952-595-8338 for assistance.

  • Please read the information on your receipt carefully.

  • Pack the item securely. Use the original package, if possible. Enclose a copy of the receipt and a note with your name and contact information including phone number as well as a description of what needs to be done (i.e. return the item, or exchange for another item, etc.).

  • All items must be returned in new condition, in original boxes and with accompanying paperwork and accessories (if applicable) to ensure a full credit. All returns will be inspected by our team before we can process a refund.

  • All return shipping charges must be prepaid by you. We do not accept C.O.D. deliveries.  

 

Prepare your return by mail to Veberöd Gem Gallery directly using the following steps:

  • Ship your return package, fully insured for the total value of contents, via US Postal Service, UPS or Fed Ex.  Keep the return tracking number from the package for your records.

  • Mail your return to the following address:  13019 Ridgedale Drive, Minnetonka, MN  55305

In-Store Returns

If you prefer, you may bring your return item to our store.  Please bring the original package and receipt with you.  If you have a specific issue or concern you wish to discuss, we recommend that you call in advance at 952-595-8338  to ensure that a manager or goldsmith is available to meet with you directly.


FAILURE TO FOLLOW THE ABOVE RETURN AND MAILING PROCEDURES EXACTLY MAY PREVENT THE PROCESSING OF YOUR RETURN AND ANY REQUESTED REFUND.


A Veberöd Gem Gallery associate will process your return. Refund will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.

Repairs and Production Time

As a full-service business that creates custom jewelry in-house, we are extremely well qualified to offer a full range of repair services.  Nearly all repairs take place on site, which means you can rest assured that your jewelry is secure until it's back in your hands.  Should a piece require services outside of our shop, we will notifiy you in advance.  We price our repairs according to industry standards to ensure fair and consistent value for your dollar.  

In general, you can expect your repairs to be completed within three to four weeks.  Certain seasons or holidays may impact our repair schedule, yet we will be sure to offer an estimated time frame when you drop off your piece off with us.  In some cases, we may be able to offer four-day rush jobs for an additional 50% of the price of the repair.  

Terms and Conditions

Revised March 23, 2021

Important Notice

Your use of the vgems.net website constitutes your agreement with the terms and conditions outlined below, with any other terms and conditions stated herein, and with any applicable laws. You also agree that these Terms and Conditions are subject to change at any time and the posting of such modified Terms and Conditions on this site will constitute sufficient notice of any and all such changes.

Copyright & Trademark

All contents are protected by U.S. and international copyright. All rights reserved. All software and other technology components of this Web site are protected by U.S. and international copyright. “Veberöd Gem Gallery”, Veberöd Gem Gallery logos and any other product or service name or slogan contained on this Web site are trademarks of Veberöd Gem Gallery and may not be copied, licensed, imitated or used without the express, written permission of Veberöd Gem Gallery. Veberöd Gem Gallery reserves all of its rights with regard to those marks and any other Veberöd Gem Gallery trademarks or service marks appearing herein. This site may also contain trade names and trademarks of other companies that are the property of their respective owners.

Site Use & Access

Veberöd Gem Gallery grants you a limited, revocable, nonexclusive license to access and make personal use of this site. You agree not to download or modify the site, or any portion thereof, without our written consent. The license granted herein excludes any and all resale or commercial use of the site and its contents, products, descriptions and prices. Any use of the site or its content, including downloading, copying, reproducing, duplicating, selling, reselling of account information, Web pages, data, contents, products, descriptions, prices and other proprietary information for the benefit of another merchant, business or individual violates these Terms and Conditions and is strictly prohibited. Any unauthorized use of the site terminates the license granted herein by Veberöd Gem Gallery.

 

In addition to the foregoing, visitors to and users of this site are prohibited from (i) providing false information of any kind; (ii) using any device, software or routine to interfere or attempt to interfere with the proper working of the site or any activity being conducted on the site; (iii) taking any action that imposes an unreasonable or disproportionately large load on the site’s infrastructure; (iv) using or attempting to use any engine, software, tool, agent or other device or mechanism (including, without limitation, avatars, browsers, spiders, robots or intelligent agents) to navigate or search the site, other than the search engine and search agents available on this site as well as generally available third-party Web browsers; (v) attempting to decipher, decompile, disassemble or reverse-engineer any of the software comprising or in any way making up a part of the site; (vi) aggregating, copying or duplicating in any manner any of the materials or information available from the site, other than for your own personal use; and (vii) framing of or linking to any of the materials or information available from the site unless authorized to do so.

Product Images

We have attempted to accurately depict the colors of the products offered on this site. However, because the color you see is dependent on your computer monitor, we cannot guarantee that the color you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.

Pricing & Availability

We make every attempt to avoid errors in pricing and product information. However, data and information, including prices and product availability, may be inaccurately displayed on our site due to errors or incidents beyond our control. We reserve the right to correct any and all errors contained on this site upon our realization of such error. We will not honor inaccurate or erroneous prices listed on this site and we reserve the right to refuse or cancel any order placed for an item at an inaccurate or erroneous price. Our prices are subject to change without notice. All prices listed on this site are in U.S. dollars.

Our policy is to match the prices on Veberöd Gem Gallery.com to the prices you will find in the Veberöd Gem Gallery store or Veberöd Gem Gallery advertisements. If you find a discrepancy, please Contact Us.

Disclaimer

Unless specifically noted, this site, its content or the information available on or through it is provided on an "as is" basis without warranties of any kind, either express or implied, including warranties of title or implied warranties of merchantability or fitness for a particular purpose. Veberöd Gem Gallery does not warrant that its site and services are current or error free. You acknowledge that you use this site at your own risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site, and that Veberöd Gem Gallery and its affiliates shall not be liable for any damages special, indirect or consequential of any kind related to your use of this site.

Security & Privacy

Privacy Policy

At Veberöd Gem Gallery and vgems.net, we are committed to providing excellent customer service and outstanding value in fine jewelry while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, dates of special occasions related to people you buy gifts for (e.g., birthdays), and billing and shipping information. Under no circumstances do we sell or rent this information to other businesses or third-parties, unless required by law, and we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in Veberöd Gem Gallery.

In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We may use information we collect about you to track your order, respond to your inquiries, assist you in making subsequent purchases you wish to make easier and faster, improve our Web site or prevent and detect fraud and abuse. We also may use that information, from time to time, to contact you concerning our products, services, sales or special promotions from Veberöd Gem Gallery and vgems.net. We try to limit those contacts to ones that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us at the mailing address, e-mail address or phone number provided below:

Veberöd Gem Gallery
13019 Ridgedale Drive

Minnetonka, MN  55305
or
952-595-8338
or
Contact Us


We currently send e-mails only to Veberöd Gem Gallery or vgems.net customers who are interested in receiving information about our products and services. If you have previously received such e-mails, but no longer want to, contact us by one of the methods referenced above or by unsubscribing to an e-mail you receive from us, as the case may be.

Please be advised that since promotions may already be in process at the time of your request, it may take up to ten days before electronic contacts cease. As a result, you may receive mail or other solicitations from Veberöd Gem Gallery or vgems.net for a brief period of time after you make your request. You may also use the above addresses and phone number to correct or update any of the individual information we have stored.

 

How Veberöd Gem Gallery Stores & Protects Confidential Information

Currently, Veberöd Gem Gallery and vgems.net customer information that we maintain is stored in our internet database and in our store customer database. We enforce a policy against unauthorized disclosure or use of the information you share with us, and we instruct our employees concerning that policy. Those employees that have access are required to abide by our privacy policy. As stated above, we do not under any circumstances sell or rent customer information to any outside company or organization nor do we permit any such organization to use customer information for its own business purposes.

Links to Other Websites

Veberöd Gem Gallery makes no representations or warranties about any other website you may access through this website. If there is a link to another website, such link does not constitute an endorsement of that site or the products or services contained therein and is provided solely as a convenience to you. By using any links to other websites, you do so at your own risk and subject to the terms and conditions of such other websites.

Site Operator

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